Multi-Factor Authentication

Multi-Factor Authentication

What is Multi-Factor Authentication?

Multi-Factor Authentication is a method to validate your login credentials when a login looks suspicious.  If you log in from a new device or from two locations at once, for instance, you’ll get prompted to enter a code that is texted to you.  This is similar to what you already do for online banking but we’ve implemented it in such a way as to only prompt you when the login appears to be suspicious.


For specific instructions:

Authentication Phone (text message or call)
Microsoft Authenticator App  

If your password expires, you will not be able to access the Authenticator app.  We recommend you set up at least two methods to ensure you will not have a problem resetting your password  -- cell phone, email, and Authenticator app.

To register or modify your MFA method go to

If you do not have a cell phone and wish to register for MFA, contact IT Customer Support Services at or 603-777-3693.

Once you are registered from MFA, you can utilize Microsoft Self Service Password Reset.  If your password has expired and you can't log into your account, you can simply click on the Can't access your account? link on the login page of Exeter Connect or Canvas sites.